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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of electrical shock, DISCONNECT POWER CORDS before repairing
or replacing any internal components of the unit. Before any attempt to replace a component be sure to
check all electrical connections for proper connection.
PROBLEM
PROBABLE CAUSE REMEDY
A
Dispensing unit unplugged. Reconnect dispensing unit.
B
No power from Terminal Block. Check the Terminal Block for loose wire.
C
Defective Bulb. Replace Bulb.
D
Defective Ballast. Replace Ballast.
1
Light display
not lit.
E
Loose Bulb in socket. Make sure bulb is seated properly in socket.
A
Water supply OFF. Turn water ON.
B
Clogged inlet screen (Water Inlet Valve). Disconnect water line and clean inlet screen.
C
Inoperative Water Inlet Valve. Check connection, if needed replace Valve.
2
No water when
Rinse Switch is
ON.
D
Loose electrical connection. Check all electrical connections.
A
No product in Canister. Add product.
B
Auger not working. Engage Hopper/Nut to Motor Gear.
C
Damaged, loose, or missing Agitator Gear. Replace Agitator Gear.
D
Inoperative Auger Motor or Relay. Check connections of Motor, Relay and/or Switch, if
needed replace components.
E
Canister outlet clogged. Clean Hopper.
3
No product
when Dispense
Button is
pressed
F
Faulty Coupling. Replace damaged Coupling components.
A
Leaking Water Inlet Valve. Clean/check Water Inlet Valve fittings. Replace Water
Inlet Valve
if needed.
B
Inoperative Dispense Switch. Check Switch connections. Replace Dispense Switch if
needed.
C
Inoperative Rinse Switch. Check Rinse Switch connections.
Replace Rinse Switch if inoperative.
4
Water does not
shut off.
Water keeps
dispensing.
D
Clogged/stuck Water Dispense Valve. Clean or unclog Water Dispense Valve.
Replace Dispense Valve if inoperative.
A
Water Inlet Valve malfunction. Check Solenoid. Replace if necessary.
B
Dual Probe malfunction. Check Probe. Replace if necessary.
5
No water is
going into tank
at all.
C
Dual Probe Liquid Level Controller malfunction.
Check Controller. Replace if necessary.
A
Dual Probe malfunction. Check Probe. Replace if necessary.
B
Solenoid (Water Inlet Valve) malfunction. Check Solenoid. Replace if necessary.
6
Water will not
stop flowing into
water tank.
C
Dual Probe Liquid Level Controller malfunction.
Check Controller. Replace if necessary.
A
Heater Switch is OFF. Turn Heater Switch ON.
B
Thermostat is OFF. Turn Thermostat ON.
C
Loose connection on Thermostat. Make sure all wires and terminals on Thermostat are
tight.
D
Hi-Limit Temperature Switch is defective Replace the Hi-limit switch.
7
Water is not
heating up in
water tank.
E
Heater is burned out or defective. Replace the Heater.