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Before You Call for Service
Problem Solution Guide
Problem May Be Caused By What to Do
Nothing works. Cooktop not connected to elec-
trical power.
Check to make sure power cord is con-
nected to electrical outlet.
Power to electrical outlet is off. Turn on power at circuit breaker or fuse
box. Check for tripped breaker or blown
fuse.
Power outage. Contact power company.
Igniters do not spark. Power not supplied to unit. See Nothing Works above.
Wet or dirty igniter(s). Clean and dry igniter(s) and burner
assemblies according to Care and Clean-
ing section.
No flame. Igniter not working (no clicking
sound).
See Igniters do not spark above.
Wet or dirty igniter(s). Clean and dry according to Care and
Cleaning section.
Gas is turned off. Make sure the gas supply valve is in the
on position.
Gas supply interrupted. Contact gas company.
Burner goes out at low set-
ting.
Low gas pressure. Contact gas company to have pressure
tested.
Flame is distorted, yellow or
very large.
Burner parts are dirty or
clogged.
Clean and dry according to Care and
Cleaning section.
Burner parts are not properly
positioned.
Make sure burner is assembled according
to the Setting Up Your Cooktop sec-
tion.
Cooktop set up to use a differ-
ent type of gas (Natural or LP)
or set up for different altitude.
Have a qualified service technician check
to make sure that the cooktop is set up
for the type of gas and the correct alti-
tude.
Gas regulator is not installed or
faulty.
Have a qualified service technician check
the gas regulator.
Igniters continue to spark
(click) after flame ignites.
Burner is cold. Igniters may continue to spark for up to
60 seconds when burner is cold and set
to low. See Operating Your Cooktop
section for more information on how to
minimize.
Flame distorted by air draft. Minimize any air drafts around the cook-
top.
Wet or dirty igniter(s). Clean and dry according to Care and
Cleaning section.
Burner parts wet or dirty. Clean and dry according to Care and
Cleaning section.
Burner parts not properly posi-
tioned.
Make sure burner is assembled according
to the Setting Up Your Cooktop sec-
tion.
Power supply polarity is
reversed.
Have a licensed electrician check the
polarity of electrical outlet.