Filter
Top Products
13
Troubleshooting
Air vents blocked? Remove any item from in front of the air
vents.
Refrigerator not cooling? Turn the unit OFF then ON again
to reset. See Setting the Controls (page 4). If the problem
is not corrected, call for service.
There is interior moisture buildup
NOTE: Some moisture buildup is normal.
Humid room? Contributes to moisture buildup.
Door(s) opened often or left open? Allows humid air to
enter refrigerator. Minimize door openings and keep doors fully
closed.
The ice maker is not producing ice or not
enough ice
Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect the refrigerator to water
supply and turn the water shutoff valve fully open.
Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
Ice maker turned on? Make sure the ice maker arm is in the
up position.
New installation? Wait 24 hours after ice maker installation for
ice production to begin. Wait 72 hours for full ice production.
Large amount of ice recently removed? Allow 24 hours for
ice maker to produce more ice.
Ice cube jammed in the ice maker ejector arm? Remove ice
from the ejector arm with a plastic utensil.
Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See Water Supply Requirements (page 2).
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
Water shutoff valve not fully open? Turn the water shutoff
valve fully open.
Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
Reverse osmosis water filtration system connected to
your cold water supply? See Water Supply Requirements
(page 2).
Questions remain regarding water pressure? Call a
licensed, qualified plumber.
Ice is sticking together in the ice storage bin
It is normal for frost to be on top of the ice storage bin due to
normal opening and closing of the freezer.
It is normal for ice to stick together when it is not dispensed or
used frequently. It is recommended that the ice storage bin be
emptied and cleaned as needed. See Ice Maker and Storage
Bin (page 6).
Off-taste, odor or gray color in the ice
New plumbing connections? New plumbing connections can
cause discolored or off-flavored ice.
Ice stored too long? Discard ice. Wash ice bin. Allow 24
hours for ice maker to make new ice.
Odor transfer from food? Use airtight, moisture proof
packaging to store food.
Are there minerals (such as sulfur) in the water? A water
filter may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator? Gray
or dark discoloration in ice indicates that the water filtration
system needs additional flushing..
Warranty and Service
Getting Help
Before you request service:
1. Review the Troubleshooting section of this manual (see page 12).
2. Follow the troubleshooting instructions.
3. Become familiar with the warranty terms and conditions of your product on the following page.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the number
below.
Dacor’s Customer Service center is available 6:00
a.m. – 5:00 p.m. Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us