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Occasionally, a problem is minor and a service call may not be necessary- use this troubleshooting guide for a possible
solution. If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free Number
1-800-263-2629 for assistance.
PROBLEM POSSIBLE CAUSE SOLUTION
1) Does not work.
• No power to unit.
• Power cord is unplugged.
• Wrong voltage is being used.
• Check connection of power
cord to power source.
• Plug in unit.
• Use proper voltage.
2) Refrigerator runs
continuously.
• Temperature set too low.
• Door is not closed.
• Hot food inserted.
• Door opened too long or too
often.
• Close proximity to heat
source or direct sunlight.
• Lower temperature
control.
• Close door securely.
• Be sure food is at room
temperature before inserting.
• Minimize door openings/
duration.
• Do not place unit close to
heat sources or direct
sunlight.
3) Internal temperature not
cold enough.
• No power to unit.
• Power cord is unplugged.
• Temperature set too high.
• Door is not closed.
• Hot food inserted.
• Door opened too long or too
often.
• Air flow obstruction.
• Wrong voltage is being used.
• Close proximity to heat
source or direct sunlight.
• Check connection of power
cord to power source.
• Plug in unit.
• Check setting and increase
as needed.
• Close door securely.
• Be sure that food is at room
temperature.
• Minimize door openings/
duration.
• Allow room for air to
circulate around unit.
• Use proper voltage.
• Do not place unit close to
heat sources or direct
sunlight.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
1.A flowing water sound: A Flowing water sound will be heard under normal operation.
2.Outside condensation: Outside condensation is normal in high humid conditions. You may wipe the unit yourself.
3.It takes some time for the temperature of the freezer and refrigerator compartments to become cold after the
refrigerator starts operating: If the temperature of the two compartments is high while the refrigerator is operating, it
takes some time for the temperature of the two compartments to become cold. If the environmental temperature is
high, it takes a long time to make the compartments cold.
4.The surface of the compressor becomes hot: The surface of the compressor may become hot under normal
operation. Do not touch it with your hands.
NORMAL OPERATION
Troubleshooting
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