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Before You Call For Service
If none of the above rectify the situation please contact our customer care department
at 1-800-26- (1-800-263-2629)
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If Something Goes Wrong
Problem Possible Cause What to do
Ice Maker will not start. A fuse in your home may Replace fuse or reset circuit breaker.
be blown or the circuit
breaker tripped.
Power surge. Unplug the ice maker, wait a few
seconds and then plug it back in.
Plug not fully inserted into Make sure the 3-prong plug on the
wall outlet ice maker is fully inserted into outlet.
Water Shortage Ensure that there is sufficient water
in the internal reservoir.
Ice Bucket Full Empty the ice bucket.
Fault Mode See ‘Fault Mode Icon’ below.
Fault Mode Icon Water bucket cannot Ice cubes may be lodged in between
illuminated in display turn. the water box and evaporator. Power
off the unit and manually remove any
ice cubes from the water bucket and/
or ice shovel.
Water line blockage. This can occur when attempting to
operate the unit (or if it has been
stored) in low ambient temperature
conditions. Allow the unit to remain
in 68 F (20 C) for a few hours before
attempting to make ice or operating
the self-clean mode.
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