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Trouble shooting
Symptom Check
The freezer does not
operate.
• Make sure the freezer plug is securely plugged in.
• Check for a blown fuse or tripped circuit breaker.
• Test the wall socket for power using another appliance.
• Inspect the electrical cord for damage.
• Eliminate the use of an extension cord, if any is being used.
Compressor is not
running.
• Your freezer is not plugged into the wall socket. Make sure that the
plug is properly fitted into the wall socket.
• Have the temperature adjustments been correctly made?
• Power might be cut off.
The freezer is
running continuously
or for a long time.
• The ambient room temperature may be high. This is quite normal.
• The freezer might have been plugged in recently or might have been
loaded with food. Cooling down of the freezer completely may last for a
couple of hours longer.
• Large amounts of hot food might have been put in the freezer
recently. Hot food causes longer running of the freezer until the food
has cooled.
• the freezer lid might have been opened frequently or left ajar for a
long time. The warm air that has entered into the freezer causes the
freezer to run for longer periods. Open the lid less frequently.
• The freezer lid might have been left ajar. Check that the lid is properly
closed.
• The freezer is adjusted to a very low temperature. Adjust the freezer
temperature to a warmer degree and wait until the temperature is
achieved.
• The lid seal of the freezer may be soiled, worn out, broken or not
properly seated. Clean or replace the seal. A damaged/broken seal
causes the freezer to run for a longer period of time in order to
maintain the current temperature.
There are noises
coming from the
freezer like liquid
spilling or spraying.
• Liquid and gas flow occur in accordance with the operating
principles of your freezer. It is normal and not a fault.
The lid is not
closing.
Incorrect packing of foods may prevent the lid from closing. Repack
the foods that are obstructing the lid.
Please review this list before calling a service centre. This list includes frequent
complaints that do not arise from defective workmanship or material usage. Some of the
features described here may not apply to your model.
If you have followed the instructions and still have a problem, contact the nearest Defy
Service Centre. They will be able to advise you on any aspect of the product or send a
qualified technician to repair it.