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12
Troubleshooting
Problem Possible causes Solution
Espresso coee does not ow out There is no water in the tank Fill the water tank
The holes in the lter-holder are blocked Clean the holes in the lter-holder spouts
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning”
paragraph
Espresso coee drips from the edges of
the lter-holder instead of through the
holes
The lter-holder is not correctly inserted
or is dirty
Attach the lter-holder correctly and turn
it fully until it is rmly engaged
The espresso boiler gasket has lost
elasticity or it is dirty
Contact De’Longhi Customer Experience
in order to replace the espresso boiler
gasket
The holes in the lter-holder spout are
blocked
Clean the holes in the lter-holder spouts
Loud pump noise At rst use there is air in the system Carry out the “rst use” cycle (see page 4)
The water tank is empty Fill the tank
The tank is inserted incorrectly and the
valve on the bottom is not open
Press the tank lightly to open the valve
on the bottom
The coee crema is dark (coee ows
slowly from the spout)
The ground coee is pressed too tightly Tamper the coee less
There is too much ground coee Reduce the amount of ground coee
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning”
paragraph
The lter is blocked Clean as indicated in the “Cleaning”
paragraph
The coee is ground too nely Only use coee specically ground for
espresso coee machines
The ground coee is too ne or is moist Only use coee specically ground for
espresso coee machines. The coee
should not be moist
Incorrect type of ground coee Change the quality of the ground coee
powder
The coee has an acidic avour Coee is too strong See notes above
Rinsing after descaling was not sucient Repeat rinsing (see page 11)
The espresso coee is cold
The
light is not on when the button
is pressed
Wait for the light to switch on
Pre-heating has not been carried out See page 5.
The milk does not froth when making a
cappuccino
The milk is not cold enough Always use milk at fridge temperature
The cappuccino maker is dirty Thoroughly clean the holes of the
cappuccino maker