Filter
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7
problem possible cause solution
Espresso coffee doesn’t come
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The coffee is damp and/or pressed too
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Check that you are using ground coffee
out of the machine. firmly into the filter. suitable for espresso makers. Press the
coffee more lightly in the filter and change
the grind if necessary.
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The holes in the filter holder spouts
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Clean the holes in the spouts
are blocked.
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The liquid coffee/boiler outlet
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Clean as indicated in the cleaning section.
is blocked.
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The tank is incorrectly fitted and the
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Press the tank lightly so as to open the valve
valve at the bottom is not open. at the bottom
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The holes in the crema device
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Dismantle the crema device and clean parts
are blocked. thoroughly. See Cleaning (filter) section.
Espresso coffee drips from the
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The filter holder is incorrectly attached
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Refit the filter holder, making sure it is located
edges of the filter holder, to the machine. correctly and turn to the right.
instead of from the holes.
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The gasket of the espresso boiler
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Get the gasket replaced. Refer to Service
has lost its elasticity. and Customer Care.
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The holes in the filter holder spouts
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Clean the holes in the spouts.
are blocked.
The espresso coffee is cold
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Pre heating the machine was not
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Follow instructions on pre heating the
carried out. coffee machine.
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The cups were not pre heated.
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Pre heat by rinsing with hot water or placing
on the cup warming tray.
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The OK light was not glowing when
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Wait until the OK light glows before turning
the selector knob was turned to the the selector knob to the coffee ( ) position.
coffee ( ) position.
The pump is too noisy.
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The water tank is empty.
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Fill the tank with water.
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The tank is incorrectly fitted and the
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Press the tank lightly so as to open the
valve in the bottom is not open. valve at the bottom.
The coffee cream is light in
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The ground coffee has not been
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Press the coffee more firmly.
colour and is dispensed pressed enough.
too quickly.
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Insufficient ground coffee has been used.
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Increase the quantity of coffee in the filter.
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Too much coffee has been dispensed.
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Decrease the quantity of coffee dispensed
into the cup(s).
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The coffee used is unsuitable.
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Change the type of coffee used.
The coffee cream is dark in
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The ground coffee has been pressed
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Press the coffee less.
colour and is dispensed too firmly.
too slowly.
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The liquid coffee/boiler outlet is
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Clean as indicated in the cleaning section.
blocked.
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Too much coffee has been used.
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Decrease the quantity.
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The coffee is too finely ground.
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Change the coffee and buy one suitable
for espresso machines.
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The coffee used is unsuitable.
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Change the coffee and buy one suitable
for espresso machines.
The coffee has an acidic taste.
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The machine was not rinsed
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Flush the machine with several changes of
thoroughly after descaling. clean water and rinse all components,
see cleaning.
The milk does not froth when
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The milk is not cold enough.
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Always use milk from the refrigerator.
making a cappuccino
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Try milk with a different fat content.
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The cappuccino and latte system is dirty.
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Clean the steam/hot water delivery tube as
well as the cappuccino and latte system.
See Cleaning.
trouble shooting guide