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TROUBLESHOOTING
If the machine Is not functioning correctly the following may be checked before calling the
customer service center.
For more information please visit www.gelataio.delonghi.com and let us know your favorite
recipes.
PROBLEM
Gelato is not freezing
Compressor is loud and is
making an unusual noise
Paddle does not rotate
SOLUTION
If gelato is still in liquid form after about 20 minutes of the
machine running, check to make sure control is in the
position. Ensure that ingredients are at refrigerator
temperature (41°F/5°C) and machine was not laid on its
side or upside down prior to use.
Make sure gelato maker is on a flat surface. If gelato maker
was transported ensure that it is allowed to sit 1 hour before
use.
Gelato may be too hard. Ensure that the paddle rotation
mechanism is not damaged by running the appliance without
the paddle to see if it spins. If it does not spin without the
paddle, call customer service.