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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Low water level.
Stop the ice maker, fill it with water,
and then restart it.
There is some air in the
lines.
Open the drain cap on the back of
the unit and drain out a small
amount of water. Replace the drain
cap and attempt to use the unit
again.
The “Add Water”
indicator is on.
The unit is filled with
distilled water- or some
other type of water with
no impurities.
Add a little bit of salt to the water or
use water from a different source
(tap water or bottled drinking water
is best).
The “Ice Full”
indicator is on.
The ice basket is full. Remove ice from the ice basket.
The “Water” and
“Ice” indicators
are both flashing.
The ice pusher cannot
move.
Check if the ice is blocking the ice
pusher, otherwise, consult service.
The ice cycle is too long.
Stop the ice maker, and restart it
when the ice blocks melt. Select
the small ice button.
The ice cubes
stick together.
The water temperature in
the inner tank is too low.
Change the water in the inner tank.
The ideal water temperature is
45°-90°F.
The unit is being run off
the wrong voltage or
frequency.
Plug the unit into a 110/120 Volt,
60 Hertz power source.
The compressor
makes a loud
buzzing noise
The compressor was
damaged in shipping.
Contact the shipper.
The unit does
nothing
Power is not supplied to
the unit.
Plug the unit into a 110/120 Volt,
60 Hertz power source.
The ambient temperature
or the water temperature
is too high.
Please run the ice maker in
temperatures below 90°F and/or
pour colder water into tank.
Refrigerant leakage. Consult a qualified technician.
The ice making
cycle seems
normal but no ice
is produced.
A pipe in the cooling
system is blocked.
Consult a qualified technician.
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