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Before You Call (continued)
PROBLEM CAUSE CORRECTION
WATER DISPENSER
Dispenser will not
dispense water.
• Household water line valve is
not open.
• Freezer door is not closed.
• Ice & water filter cartridge is
clogged.
• Front filter not fully installed, if
equipped
• Open household water line valve. See PROBLEM
section ICE MAKER IS NOT MAKING ANY ICE.
• Ensure that freezer door is closed.
• Replace filter cartridge.
• Push filter in until you hear a “click”. Filter should be
flush with cabinet.
Water has an odd taste
and/or odor.
• Water has been in the tank for
a period of time.
• Unit not properly connected to
cold water line.
• Tubing used in the household
water supply and installation
may affect water taste and
odor.
• Water has a high mineral
content.
• Draw and discard 10 – 12 glasses of water to freshen
the supply and completely rinse out the tank.
• Connect unit to cold water line that supplies water to
the kitchen faucet.
• For best results, use copper tubing for water
connections.
• Contact water treatment plant for help.
Water pressure is
extremely low.
• Cut-off and cut-on pressures
are too low (well systems
only).
• Reverse osmosis system is in
regenerative phase.
• Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
• It is normal for a reverse osmosis system to be below
1.4 bar during the regenerative phase.
ODORS IN REFRIGERATOR
Interior is dirty.
• Interior needs to be cleaned.
• Food with strong odors is in
refrigerator.
• See
Care & Cleaning Chart
in Care and Cleaning
section.
• Cover food tightly.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
• Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level. It
rocks on the floor when moved
slightly.
• Refrigerator is touching a wall
or cabinet.
• Close both doors gently.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct
a sagging or sloping floor.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct
a sagging or sloping floor.
Drawers are difficult to
move.
• Food is touching shelf on top
of drawer.
• Track that drawers slide on is
dirty.
• Keep less food in drawer.
• Clean drawer, rollers, and track. See
Care & Cleaning
Chart
in Care and Cleaning section.
LIGHT BULB IS NOT ON
Light bulb is not on.
• Light bulb is burned out.
• Light switch is stuck.
• No electric current is reaching
refrigerator.
• Control system has disabled
lights because magnet switch
trigger has been removed.
• Control system has disabled
lights because one or both
doors were left open too long.
• See
Replacing Light Bulbs
in Care and Cleaning
section.
• Release light switch located inside freezer
compartment.
• See PROBLEM section RUNNING OF
REFRIGERATOR.
• Reinstall magnet behind dairy compartment in fresh
food door.
• Close and reopen door(s) to enable lights.