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Solutions to Common Problems
FOOD NOT HEATING EVENLY
• Improper cookware. Select flat-bottomed cookware of a proper size to fit element.
• Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
SCRATCHES OR ABRASIONS ON CERAMIC GLASS
COOKTOP SURFACE
• Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop
surface and bottom of utensils are clean before use. Small scratches do not affect
cooking and will become less visible with use.
• Cleaning materials not recommended for glass ceramic cooktop have been used. See
Ceramic-Glass Cooktop section in this Owner's Guide.
• Cookware with rough bottom has been used. Use flat-bottomed, smooth utensils. See
Selecting Surface Cooking Utensils in this Owner's Guide.
METAL MARKS ON CERAMIC GLASS COOKTOP SURFACE
• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a mildly abrasive cleanser to remove marks.
BROWN STREAKS AND SPECKS ON CERAMIC GLASS
COOKTOP SURFACE
• Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See
instructions under General Care & Cleaning.
• Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See Ceramic-Glass Cooktop section in
this Owner's Guide.