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21What to do if …
What to do if …
If you are unable to remedy the problem by following the above sugges-
tions, please contact your local Service Force Centre.
1 Warning! Repairs to the appliance are only to be carried out by qualified service
engineers. Considerable danger to the user may result from improper repairs.
3 If the appliance has been operated incorrectly, the engineer's visit will be
chargeable, even during the warranty period.
Problem Possible cause Remedy
The cooking zones will not
switch on or are not function-
ing
More than 10 seconds have
passed since the appliance was
switched on
Switch the appliance on again.
The child safety device is
switched on
Deactivate the child safety de-
vice (See the section “Child
safety device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Automatic switch off has been
triggered
Remove any objects (pan,
cloths, etc.) that are lying on
the control panel. Switch the
appliance on again
There is water on the control
panel or the control panel is
covered with fat splashes
Wipe the control panel
STOP+GO is activated Switching off STOP+GO
Acoustic signal sounds when
appliance is switched off
The control panel is wholly or
partly covered by objects.
Remove objects.
The residual heat indicator is
not displaying anything
The cooking zone was only on
for a short time and is there-
fore not hot
If the cooking zone is sup-
posed to be hot, call the Cus-
tomer Service Department.
Acoustic signal sounds and
appliance switches itself on
and then off again; after 5
seconds another acoustic sig-
nal sounds
The On/Off sensor field has
been covered up, e.g. by a
cloth
Do not place any objects on
the control panel
lights up Automatic switch-off has
been triggered
Switch appliance off. Switch
appliance on again
and number are displayed Electronics fault Disconnect the appliance from
the electrical supply for a few
minutes (Take the fuse out of
the house’s wiring system)
If after switching on again,
is displayed again, call the cus-
tomer service department