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If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:
08705 929 929
Your call will be routed to the Service Centre
covering your post code area. The addresses of
Parkinson Cowan Service Force Centres are detailed
on the following pages.
CUSTOMER CARE
For general enquiries concerning your Parkinson
Cowan appliance and for further information on
Parkinson Cowan products, contact our Customer
Care Department by letter or telephone as follows:
Customer Care Department
Parkinson Cowan
55-77 High Street
Slough
Berkshire SL1 1DZ
Tel : 08705 950 950
Guarantee Conditions
Service and Spare Parts
PARKINSON COWAN STANDARD
GUARANTEE CONDITIONS
We, Parkinson Cowan, undertake that if, within 12
months of the date of the purchase, this Parkinson
Cowan appliance or any part thereof is proved to be
defective by any reason only of faulty workmanship
or materials, we will, at our option, repair or replace
the same FREE OF ANY CHARGE for labour,
materials or carriage on condition that:
* The appliance has been correctly installed and
used only on the gas and electricity supply stated
on the rating plate.
* The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's instructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any
person not authorised by us.
* All service work under this guarantee must be
undertaken by a Parkinson Cowan Service Force
Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside
these hours, in which case a premium will be
charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliance
outside the United Kingdom.
* Appliances found to be in use within a
commercial or similar environment, plus those
which are the subject to rental agreements.
* Products of Parkinson Cowan manufacture which
are not marketed by Parkinson Cowan.
European Guarantee
If you should move to another country within Europe
then your guarantee moves with you to your new
home subject to the following qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to the
same extent for labour and parts as exist in the
new contry of use for this brand or range of
products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European
Community (EC) or European Free Trade Area.
* The product is installed and used in accordance
with our instructions and is only used
domestically, i.e. a normal household
The electrical supply complies with the
specification given in the rating label.
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest
Customer Care centre, listed below, to give them
details of your new home. They will then ensure that
the local Service Organisation is aware of your move
and able to look after you and your appliances.
France Senlis +33 (0)3 44 62 22 22
Germany Nürnberg +49 (0)911 323 2600
Italy Pordenone +39 (0)1678 47053
Sweden Stockholm +46 (0)20 78 77 50
UK Slough +44 (0)1753 219 898