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What to do if …
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In the event of any other fault codes that arise, disconnect the appli-
ance from the electrical supply for a few seconds (Take out the fuse
from the house’s wiring system). If the fault code is displayed again,
please call your local Service Force Centre and report the fault code.
If you are unable to remedy the problem by following the above
suggestions, please contact your local Service Force Centre.
Problem Possible cause Remedy
The cooking zones are not
functioning.
No cooking zone selected Select cooking zone within
10 seconds of switching on
(Decimal point lights up)
The cooking zones cannot
be selected / Appliance
does not react to the con-
trol panel input
More than 10 seconds has
passed since the appliance
was switched on
Switch on the appliance
again.
Select cooking zone within
10 seconds of switching on
The child safety device is
activated
l
Deactivate the child safety
device (See section “Child
safety device”)
The sensor fields are partly
covered by a damp cloth or
with liquid
Remove the cloth or the
liquid
Safety cut-out has been
triggered
Switch on the appliance
again
The residual heat indicator
is not functioning
The cooking zone was only
on for a short time and is
therefore not hot
If the cooking zone is hot,
contact your local Service
Force Centre.
There has been a short-
term power cut.
Wait for the end of the
power cut.
Switch on the appliance.
Any residual heat is no
longer indicated.
Er03 is displayed
Several sensor fields were
touched at the same time
Only touch one sensor field
Er21 is displayed
Safety cut-out due to
overheating.
Let the appliance cool
down.
Remove cookware.
Er25 is displayed
(only for 10 seconds)
Appliance is incorrectly
connected
Disconnect the appliance
from the electrical supply
and have it connected
properly