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What to do if …
Problem Possible cause Remedy
The cooking zones will not switch
on or are not functioning
More than 10 seconds have passed
since the appliance was switched
on
Switch the appliance on again.
The lock is switched on
l Switch off the lock (See the section
“Locking/unlocking the control
panel”)
The child safety device is switched
on
l
Deactivate the child safety device
(See the section “Child safety de-
vice”)
Several sensor fields were touched
at the same time
Only touch one sensor field
The sensor fields are partly covered
by a damp cloth or with liquid
Remove the cloth or the liquid.
Switch the appliance on again.
Safety cut-out has been triggered Switch the appliance on again
The residual heat indicator is not
displaying anything
The cooking zone was only on for a
short time and is therefore not hot
If the cooking zone is supposed to
be hot, call your local Service Force
Centre.
The automatic warm up function is
not switching itself on
There is still residual heat on the
cooking zone h
Let the cooking zone cool down
The highest heat setting is set Ç The highest heat setting has the
same power as the automatic warm
up function
Repeated acoustic signal (6x), ap-
pliance switches off
One or more sensor fields have
been covered for longer than 10
seconds
Uncover sensor field
Acoustic signal sounds and appli-
ance switches itself on and then off
again; after 5 seconds another
acoustic signal sounds
The On/Off sensor field has been
covered up, e.g. by a cloth
Do not place any objects on the
control panel
Display is switching between two
heat settings
Power management is reducing the
power of this cooking zone
See the section “Switching the
power function on and off”
f flashes Unsuitable cookware Use suitable cookware
No cookware on the cooking zone Place cookware on the cooking
zone
The diameter of the bottom of the
cookware is too small for the cook-
ing zone
Move onto a smaller cooking zone
Use suitable cookware
_ is lit Overheating protection for the
cooking zone has been triggered
Switch off the cooking zone.
Switch the cooking zone on again
e and number are displayed Electronics fault Disconnect the appliance from the
electrical supply for a few minutes
(Take the fuse out of the house’s
wiring system)
If after switching on again,
e is dis-
played again, call the customer
service department