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Common Solutions for Concerns
Before you call...
If you experience a concern with your refrigerator or notice a product behavior or condition that you do not
understand, you can usually avoid a call to your service representative by referring to this section for an answer.
Beginning with the following table, this information includes concerns, potential causes, and common solutions.
Automatic Ice Maker
Concern Potential Cause Common Solution
Ice maker is not making
any ice.
Ice maker setting is Off.•
Water supply is not connected to refrigerator.•
Household water line valve is not open.•
Valve on cold water pipe is clogged or •
restricted by foreign material. If valve is of
the self-piercing type, it may not have created
a sufficiently sized hole in tube for water to
pass through.
Water filter is not completely seated.•
Turn on ice maker.•
Connect water supply (see • Installation Instructions).
Turn on household water line valve.•
Turn off household water line valve. Remove valve. •
Ensure that valve is not a self-piercing valve. Clean
valve. Replace valve if necessary.
Push firmly until the water filter snaps into place (you •
should hear two (2) clicks).
Ice maker is not making
enough ice.
Ice maker is producing less ice than you •
expect.
Household water line valve is not completely •
open.
Ice maker should produce approximately four (4) •
pounds of ice every 24 hours. To increase ice rate,
move your freezer to colder setting.
Turn on household water line valve.•
Ice has bad odor and
taste.
Ice not used frequently enough.• Discard stale ice.•
Light Is Not On
Concern Potential Cause Common Solution
Light is not on.
Light bulb is burned out or LED light is •
damaged.
No electric current is reaching refrigerator.•
Control system has disabled lights because •
one or both doors were left open too long.
See Replacing Light Bulbs or LED lights in Care and •
Cleaning section.
See “Concern” section, “Refrigerator Operations”.•
Close and reopen door(s) to enable lights.•
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
Interior needs to be cleaned.•
Food with strong odors is stored in •
refrigerator.
See Care & Cleaning Tips.•
Cover food tightly. Air filter may need to be changed •
more frequently if foods with strong odors are routinely
stored in refrigerator.
Opening/Closing Of Doors/Drawers
Concern Potential Cause Common Solution
Door(s) will not close. Refrigerator is not level. It rocks on the floor •
when moved slightly.
An object has fallen from the baskets •
blocking the door from closing.
Ensure floor is level and solid, and can adequately •
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
Check for ice or food items blocking drawer.•
Drawers are difficult to
move.
Food is touching shelf on top of drawer.•
Drawer is overloaded•
Keep less food in drawer.•
Remove or redistribute food.•