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SOMETHING NOT WORKING?
We recommend that your appliance has an annual gas safety check carried out by our approved service
organisation.
Please carry out the following checks on your appliance before calling a Service Engineer. It may be that the
problem is a simple one that you can solve yourself without the expense of a service call.
In-guarantee customers should make sure that the checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for in-guarantee service calls.
PROBLEM POSSIBLE SOLUTION
Check that the appliance has been wired in to the appliance supply
and is switched on at the wall.
Check that there is not a problem with your gas supply.
You can do this by making sure the other gas appliances such as
central heating or gas fires are working.
Check that the main appliance fuse is working.
The grill, and oven do not work.
If you have checked the above:
Allow the appliance to cool for a couple of hours. The appliance
should now be working normally.
Check that the appliance is correctly installed and is level.
The oven is not cooking evenly.
Check that the recommended temperatures and shelf positions are
being used.
The oven light fails to illuminate.
The oven light bulb may need replacing.
Check that the recommended temperatures and shelf positions are
being used. Be prepared to adjust the temperature up or down
slightly to achieve the results you want.
The oven temperature is too high or too
low.
Refer to the Main Oven section.
The cooling fan does not work.
Check that there is not a problem with your electricity supply.
Ensure the burner parts have been placed correctly.
The hob burners will not light.
Check that there is not a problem with your gas supply.
You can do this by making sure the other gas appliances such as
central heating or gas fires are working.
The flame colour is orange/yellow.
Due to the design of the burner the flame can appear to be orange
/yellow (flame disturbance) in certain areas of the burner this is a
natural occurrence.
The burner is not igniting or only
partially lighting.
Check that the burner is dry and that food spillage or cleaning fluids
are not present on the burner. This can be dried with a cloth and
stubborn marks cleaned away with a dry nylon brush (old toothbrush
etc).
The burner sounds noisy.
It is natural for the burners to emit noise as the gas is being drawn
through the burner and may reduce as they heat up.
The burner is emitting a popping sound.
This is a natural occurrence when the burner is alight and does not
affect the performance of the burner.
Noise.
It is normal for some metal parts on the cooker to produce noise
when in use, this is due to expansion and contraction when heating
up and cooling down.