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Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Service Force
Centre.
IMPORTANT:
If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation,
a charge will be made even if the appliance is under guarantee.
SYMPTOM
The plate does not heat up.
The plate is not giving satisfactory results
SOLUTION
Check that the unit is plugged in and the electrical
supply is switched on
Check that the RCCB has not tripped (if fitted)
Check the mains fuse has not blown
Check the correct control knob has been turned.
Check the plate is clean and dry
Check the cooking pan is the correct size for the plate.
Check the cooking pan has a flat bottom
Check the setting is correct for the type of cooking.
If after all these checks, your hob still does not operate
correctly, contact your local Service Force Centre.
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
Service and Spare Parts
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:
08705 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working.”
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your appliance, please
contact our Customer Care Department by letter or
telephone at the address below:
Customer Care Department
EHP
55-77 High Street
Slough
Berkshire
SL1 1DZ
08705 950950 (*)
* calls to this number may be recorded for training
purposes.