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Solutions to Common Problems
FLAMES INSIDE OVEN OR SMOKE FROM VENT
• Excessive spillovers in oven. This is normal, especially for high oven temperatures,
pie spillovers or for large amounts of grease on bottom of oven. Wipe up excessive
spillovers.
SURFACE BURNERS DO NOT LIGHT
• Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control knob to
desired flame size.
• Be sure gas supply valve is open.
• Burner ports are clogged. Clean burners. See Cleaning the Burner Grates, Burner
Caps, Burner Heads in General Care & Cleaning section. With the burner off, clean
ports with a small-gauge wire or needle.
• Power cord is disconnected from outlet (Electric Ignition Models only). Be sure cord
is securely plugged into the outlet.
• Electrical power outage (electric ignition models only). Burners can be lit manually.
See Setting Surface Controls in this Use and Care Guide.
BURNER FLAME ONLY LIGHTS HALF WAY AROUND BURNER
• Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire or needle.
• Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly following instructions in the General
Cleaning section.
FOOD NOT HEATING EVENLY
• Improper cookware. Select flat-bottomed cookware of a proper size to fit element.
• Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
BURNER FLAME IS ORANGE
• Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue.
• In coastal areas, a slightly orange flame is unavoidable due to salt air.Ceramic-
Glass Cooktop section in this Owner's Guide.
• Cookware with rough bottom has been used. Use flat-bottomed, smooth utensils. See
Selecting Surface Cooking Utensils in this Owner's Guide.