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WHAT HAPPENS IF SOMETHING GOES WRONG
BEFORE contacting your local service force centre, check the following points:
If after the above checks there is still a fault call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will
make a charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for in-guarantee service calls.
Symptom Solution
No power to the appliance Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
The light does not come on Ensure that the bulb is correctly fitted.
Replace the bulb if it has blown.
Check the door light switch is not jammed.
The temperature in the fridge or freezer section is
too high
Check the thermostat in the fridge is turned to the
correct setting relative to ambient conditions.
Check the ambient temperature is within the
appliances operating limits of 10°C to 32°C.
Relocate the appliance if necessary.
The freezer door will not open Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
The compressor runs continuously Adjust the thermostat to give correct temperature
control. See page 6.
Check that the doors are closed.
Large quantities of food have recently been placed
in the cabinet / and or door is frequently opened.
Check that air ventilation is not obstructed.
Excessive frost and ice has built up Ensure the doors are not left open.
Check that nothing is preventing the doors from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting been carried out.
Noise
Refer to normal operating sounds.
Water under the salad bins Check the drain hole is not blocked. (see
Maintenance and Cleaning).