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If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:
08705-929929
Your call will be routed to the Service Centre covering
your post code area. The addresses of Service Force
Centres are detailed on the following pages.
CUSTOMER CARE
For general enquiries concerning your Moffat appliance
and for further information on Moffat products, contact
our Customer Care Department by letter or telephone as
follows:
Customer Care Department
MOFFAT
55-77 High Street
Slough
Berkshire SL1 1DZ
Tel : 08705 950950
* calls to this number may be recorded for training purposes
Moffat Standard Guarantee
Conditions
We, Moffat, undertake that if, within 12 months of the date
of the purchase, this Moffat appliance or any part thereof
is proved to be defective by any reason only of faulty
workmanship or materials, we will, at our option, repair or
replace the same FREE OF ANY CHARGE for labour,
materials or carriage on condition that:
* The appliance has been correctly installed and used
only on the gas and electricity supply stated on the
rating plate.
* The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's instructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
* All service work under this guarantee must be
undertaken by a Moffat Service Force Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside these
hours, in which case a premium will be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliance
outside the United Kingdom.
* Appliances found to be in use within a commercial
or similar environment, plus those which are the
subject to rental agreements.
* Products of Moffat manufacture which are not
marketed by Moffat.
European Guarantee
If you should move to another country within Europe then
your guarantee moves with you to your new home
subject to the following qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to the same
extent for labour and parts as exist in the new contry
of use for this brand or range of products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European Community
(EC) or European Free Trade Area.
* The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household
The electrical supply complies with the specification
given in the rating label.
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest Customer
Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service
Organisation is aware of your move and able to look after
you and your appliances.
France Senlis +33 (0)3 44 62 22 22
Germany Nürnberg +49 (0)911 323 2600
Italy Pordenone +39 (0)1678 47053
Sweden Stockholm +46 (0)20 78 77 50
UK Slough +44 (0)1753 219898
Service and Spare Parts
Guarantee Conditions