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Problem Possible cause Solution
The door has been opened too
frequently.
Do not keep the door open longer
than necessary.
The product temperature is too
high.
Let the product temperature de-
crease to room temperature be-
fore storage.
The room temperature is too
high.
Decrease the room temperature.
The FROSTMATIC function is
switched on.
Refer to "FROSTMATIC function".
The COOLMATIC function is
switched on.
Refer to "COOLMATIC function".
Water flows on the rear
plate of the refrigerator.
During the automatic defrosting
process, frost defrosts on the
rear plate.
This is correct.
Water flows into the re-
frigerator.
The water outlet is clogged. Clean the water outlet.
Products prevent that water
flows into the water collector.
Make sure that products do not
touch the rear plate.
Water flows on the
ground.
The melting water outlet does
not flow in the evaporative tray
above the compressor.
Attach the melting water outlet
to the evaporative tray.
There is too much frost
and ice.
Products are not wrapped prop-
erly.
Wrap the products better.
The door is not closed correctly. Refer to "Closing the door".
The Temperature regulator may
be set incorrectly.
Set a higher temperature.
The temperature in the
appliance is too high.
The door is not closed correctly. Refer to "Closing the door".
The product temperature is too
high.
Let the product temperature de-
crease to room temperature be-
fore storage.
Many products are stored at the
same time.
Store less products at the same
time.
The temperature in the
refrigeration is too high.
There is no cold air circulation in
the appliance.
Make sure that there is cold air
circulation in the appliance.
The temperature in the
freezer is too high.
Products are too near to each
other.
Store products so that there is
cold air circulation.
The appliance does not
operate.
The appliance is switched off. Switch on the appliance.
The mains plug is not connected
to the mains socket correctly.
Connect the mains plug to the
mains socket correctly.
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What to do if…