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Solutions To Common Problems
Ice Dispenser
Problem Cause Correction
Dispenser will not
dispense ice.
•
Water supply is not connected.
•
Ice storage container is empty.
•
Freezer temperature is set too warm.
•
Household water line valve is not
open.
•
Freezer door is not closed.
•
Ice dispensing arm has been held in
for more than 4-5 minutes.
•
Connect water supply (see page 9).
•
When the first supply of ice is dropped into the container,
the dispenser should operate.
•
Turn freezer control to a higher setting so that ice cubes
will be made. When first supply of ice is made, dispenser
should operate.
•
Open household water line valve. Allow sufficient time for
the ice to be made. When ice is made, the dispenser
should operate.
•
Ensure freezer door is closed.
•
Motor is overloaded. Motor overload protector will reset in
approximately 3 minutes. Ice can then be dispensed.
Ice dispenser is
jammed.
•
Ice has melted and frozen around
auger due to infrequent use,
temperature fluctuations, and/or
power outages.
•
Ice cubes are jammed between ice
maker and back of ice container.
•
Ice cubes are frozen together.
•
Ice cubes are hollow or smaller than
normal.
•
Remove ice container, thaw, and empty the contents.
Clean container, wipe dry, and replace in proper position.
When new ice is made, dispenser should operate.
•
Remove ice cubes that are jamming the dispenser.
•
Use the dispenser often so that cubes do not freeze
together.
•
The ice & water filter cartridge could be clogged. Replace
the filter cartridge. Dispensing system operates best at 20-
100 psi water pressure. Well water pressures should fall
within this range.
Water Dispenser
Problem Cause Correction
Dispenser will not
dispense water.
•
Water supply is not connected.
•
Household water line valve is not
open.
•
Freezer door is not closed.
•
Ice & water filter cartridge is clogged.
•
Front filter not fully installed, if
equipped
•
Connect water supply (see page 9).
•
Open household water line valve. See Problem section Ice
Maker Is Not Making Ice.
•
Ensure that freezer door is closed.
•
Replace filter cartridge.
•
Push filter in until you hear a “click”. Filter should be flush
with cabinet.
Water has an odd
taste and/or odor.
•
Water has been in the tank for a
period of time.
•
Unit not properly connected to cold
water line.
•
Tubing used in the household water
supply and installation may affect
water taste and odor.
•
Water has a high mineral content.
•
Draw and discard 10-12 glasses of water to freshen the
supply and completely rinse out the tank.
•
Connect unit to cold water line that supplies water to the
kitchen faucet.
•
For best results, use copper tubing for water connections.
•
Contact water treatment plant for help.
Water pressure is
extremely low.
•
Cut-off and cut-on pressures are too
low (well systems only).
•
Reverse osmosis system is in
regenerative phase.
•
Have someone turn up the cut-off and cut-on pressure on
the water pump system (well systems only).
•
It is normal for a reverse osmosis system to be below 20
psi during the regenerative phase.