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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Pat-t 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers, and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The power cord is not
plugged into a live circuit
with proper voltage.
Range is not properly
connected to gas supply.
SOLUTION
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Contact an authorized Whirlpool
service technician to reconnect range
to gas supply. (See Installation
Instructions.)
A household fuse has blown
Replace household fuse or reset circuit
or a circuit breaker has
breaker.
tripped.
Controls are not set correctly. Reset controls, if needed.
The oven will
The Oven Temperature Push in and turn the Oven Temperature
not operate
Control is not turned to a Control to a temperature setting.
temperature setting.
The gas regulator valve is in
Move the regulator valve lever to the
the off position.
open position. (See Installation
Instructions.)
Burner fails to The power cord is not
Plug the power cord into a live circuit
light
plugged into a live circuit
with proper voltage. (See Installation
with proper voltage.
Instructions.)
A household fuse has blown
Replace household fuse or reset circuit
or a circuit breaker has
breaker. In case of prolonged power
tripped.
failure, manually light burners. (See
we 8.)
Burner ports are clogged.
Clean with a straight pin. (See page 18.)
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