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Eureka Customer Service HELPLINE 1-800-282-2886
www.eureka.com
Problem Solving
Problem Cause
Solution
Motor will not start.
Power plug
• Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
Vacuum does not
clean carpet or bare
floor.
Dust cup and filters
• Empty dust cup, clean and/or change filters.
• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the foam filter and filter screen. Refer to
page 2 for filter maintenance. Make sure foam filter, filter
screen and dust cup are installed properly.
No suction at the
end of hose.
Dust cup and filters
Filter screen
Hose
• Empty dust cup, clean and/or change filters.
• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the foam filter and filter screen. Refer to
page 2 for filter maintenance. Make sure foam filter, filter
screen and dust cup are installed properly.
• (Located above the dust cup). Check & clean debris to
maintain full air flow. Page 2
• Remove any clogs from the hose that restrict the
air flow. Page 5
Vacuum is hard
to push.
Vacuum height setting
Belt
•
Adjust knob to a higher position.
• Replace a worn, cut or out of shape belt. Page 4
Burning smell; brush
roll will not turn.
Belt
• Check brush roll for debris. Page 4
• Replace broken or out of shape belt. Page 4
Belt • Replace a worn, cut or out of shape belt. Page 4
Hose • Remove any clogs from the hose that restrict the
airflow. Page 5
Bare floor setting • For bare floor cleaning, turn height adjustment knob to
bare floor position.
Carpet height setting • For carpet cleaning, turn height adjustment knob to
another position.
Power switch • Turn power switch to on ( I ).
Thermal cut-off • See above.
Make sure vacuum is turned off and power cord is unplugged.
!
Thermal Cut-Off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum
suddenly shuts off, push the power switch to off (O) and unplug the vacuum. Check the vacuum for a possible source of
overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least
30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the
switch. If the vacuum still does not work, take it to a Eureka authorized service center for repair or call 1-800-282-2886.
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