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Problem Possible causes and solutions
The flames are too
large, or too small.
The cooktop may have been connected to the wrong type of
gas. Contact Customer Care and do not use your cooktop until
it has been checked by a qualified technician.
The flames are noisy.
The flames lift away
from the burner.
The glass surface of
the cooktop has
chipped or cracked.
Contact Customer Care and do not use your cooktop until it has
been repaired.
Troubleshooting