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Problem solving checklist
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Appliances Authorised Service Centre Dealer or Customer Care Centre.
Problem Possible causes What to do
Appliance does
not operate
No electricity at power outlet Check that the plug is correctly
connected and power switched on
Check another appliance at the same
outlet
Check house fuse
Light not working Blown light bulb Change light bulb
Refrigerator not working See Maintenance section
Light and display
not working
Product in Sabbath Mode Hold compartment select button down
for 10 seconds
Motor operates
for long periods
Hot weather
Frequent door lid openings
Large amount of food recently
added
Minimise door opening to allow
temperature to stabilise
Temperature control set too low See Temperature control section
Doors not sealing properly Check that cabinet is level and gasket
seals are clean
Storage
compartments
too warm
Temperature setting not correct See Temperature control section
Frequent door openings
Large amount of food recently
added
Minimise door openings to allow
temperature to stabilise
Food freezing in
the refrigerator
Temperature setting not correct See Temperature control section
Food placed directly in front of
air outlets
Move chill sensitive foods away from the
centre back of the shelf
Unfamiliar noises Cabinet not stable or level
Freezer is defrosting
See Installation section
Water in the
vegetable bins
Condensation is formed by the
water produced by fruit and
vegetables
A small amount of condensation is
beneficial for fruit and vegetable storage
If there is too much water, store fruit
and vegetables loosely wrapped in
plastic bags
Wipe out water with a cloth
Set humidity slide to
low humidity setting