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Troubleshooting
Troubleshooting chart
Problem Cause What to do
“A “ flashing alternately
with the fan speed
setting.
The aluminium mesh filter needs
cleaning (automatic
alert).
Clean the aluminium mesh filter
following the instructions in
‘
Care and cleaning’.
“C” flashing alternately
with the fan speed
setting.
The carbon filter needs
replacing (automatic
alert).
Replace the carbon filter
following the instructions in
‘Care and cleaning’.
“A” or “C” flashing
alternately with the
fan speed setting, with
the fan speed setting
flashing twice.
The filter(s) need cleaning/
replacing and the timer is
activated.
First deactivate the timer; see
the section ‘Using the timer’.
Then see the problems above.
“8” flashing in display
when the VentSurface is
in automatic mode.
The VentSurface has
detected an error in the
automatic sensor.
Return to manual mode.
The VentSurface can still
be used in manual mode.
The lamp cover will not
fall out when rotated
clockwise.
The lamp cover is jammed. Try jiggling the lamp cover
sideways. If the problem
persists, call your Authorised
Service Centre or Customer
Care.