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Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your
local Fisher & Paykel Appliances Authorized Service Center Dealer or Customer Care Center.
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Light not working. Light not functioning. The light cannot be serviced by the user.
Contact your Fisher & Paykel Dealer or
Authorized Service Agent.
Refrigerator not working. Check refrigerator is turned on at wall.
If problem continues refer to page 42.
Light and display
not working.
Product in Sabbath Mode.
Hold down menu button
, left arrow
and lock button
for 4 seconds.
Motor operates
for long periods.
Hot weather.
Frequent door openings.
Large amount of food
recently added.
Minimize door openings to allow
temperature to stabilise.
Temperature control set too low. See Temperature control section (page 19).
Doors not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartments
too warm.
Temperature setting not correct. See Temperature control section (page 19).
Frequent door openings.
Large amount of food
recently added.
Minimize door openings to allow
temperature to stabilize.
Food freezing in
the refrigerator.
Temperature setting not correct. See Temperature control section (page 19).
Food placed directly in front of
air outlets.
Move chill sensitive foods away from the
center back of the shelves.
Unfamiliar noises. Cabinet not stable or level.
Freezer is defrosting.
See Installation section (pages 12 – 13) or
refer to Sounds (page 32).
Water in the
vegetable bins.
Condensation is formed by the
water produced by fruit and
vegetables.
A small amount of condensation is
beneficial for fruit and vegetable storage.
If there is too much water, store fruit and
vegetables loosely in plastic bags.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting.