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Troubleshooting
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Appliances Authorized Service Center Dealer or Customer Care Center.
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power. Check that the plug is correctly
connected and power switched on.
Check another appliance at the same
outlet.
Check house fuse.
Light not
working.
Light not functioning. The light cannot be serviced by the
user. Contact your Fisher & Paykel
Dealer or Authorized Service Agent.
Refrigerator not working. See Maintenance section.
Light and display
not working.
Product in Sabbath mode. Hold
button down for 10 seconds.
Motor operates
for long periods.
Hot weather.
Frequent door openings.
Large amount of food recently
added.
Minimise door opening to allow
temperature to stabilise.
Temperature control set too low. See Temperature control section.
Doors not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartments
too warm.
Temperature setting not correct. See Temperature control section.
Frequent door openings.
Large amount of food recently
added.
Minimise door openings to allow
temperature to stabilise.
Food freezing in
the refrigerator.
Temperature setting not correct. See Temperature control section.
Food placed directly in front of
air outlets.
Move chill sensitive foods away from
the center back of the shelf.
Unfamiliar noises. Cabinet not stable or level.
Freezer is defrosting.
See Installation section.
Water in the
vegetable bins.
Condensation is formed by the
water produced by vegetables.
A small amount of condensation is
beneficial for vegetable storage.
If there is too much water, store
vegetables loosely wrapped in plastic
bags.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting