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Troubleshooting
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Appliances Authorised Service Centre Dealer or Customer Care Centre.
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the same
outlet.
Check house fuse.
Light not working. Blown light bulb(s). Change light bulb(s) (refer to page 31).
Refrigerator not working. Check refrigerator is turned on at wall.
If problem continues refer to page 45.
Light and display
not working.
Product in Sabbath Mode. Refer to Sabbath Mode page 24.
Motor operates
for long periods.
Hot weather.
Frequent door lid openings.
Large amount of food recently
added.
Minimise door opening to allow
temperature to stabilise.
Temperature control set too low. See Temperature control section (page 23).
Doors not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartments
too warm.
Temperature setting not correct. See Temperature control section (page 23).
Frequent door openings.
Large amount of food recently
added.
Minimise door openings to allow
temperature to stabilise.
Food freezing in
the refrigerator.
Temperature setting not correct. See Temperature control section (page 23).
Food placed directly in front of
air outlets.
Move chill sensitive foods away from the
centre back of the shelf.
Unfamiliar noises. Cabinet not stable or level.
Freezer is defrosting.
See Installation section (pages 12 – 13) or
refer to Sounds (page 36).
Water in the
vegetable bins.
Condensation is formed by the
water produced by fruit and
vegetables.
A small amount of condensation is
beneficial for fruit and vegetable storage.
If there is too much water, store fruit and
vegetables loosely wrapped in plastic bags.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting