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Troubleshooting
Ice & Water models only
Problem Possible causes What to do
Automatic ice
maker does
notwork.
Ice maker has not been turned
on.
Switch on ice maker (refer to page 29).
Bin is in the wrong way or there
is no bin in place.
Place bin so scoop is on the right side.
Ice bin sits directly under ice maker on
top left side of freezer.
Water supply turned off or not
connected.
Connect water supply.
Freezer compartment not
working.
Contact Customer Care.
Water pressure too low. Check water pressure.
Water line kinked/squashed. Check water line for kinks/squashing.
Filter clogged. Water filter may need replacing.
Ice cubes have
odour/taste.
Unsealed packages may be
transmitting odour/taste.
Old cubes need to be discarded.
Ensure food packaging is sealed.
Interior of freezer needs cleaning. Ice storage bin needs to be emptied and
washed.
Clean refrigerator (refer to page 34 – 35).
Poor taste from incoming water. Filter may need changing.
A new filter may need to be installed.
Force 2 – 3 ice tray flips (refer to page 29).
Slow ice cube
freezing.
Door may have been left ajar. Close door.
Freezer compartment too warm. Turn temperature to a colder setting
(refer to page 21).
Warm spot on
central door seal.
(French door
models only)
You may feel a warm spot at times
on the central seal between the
two refrigerator doors.
This is perfectly normal and is part of
the normal refrigerator operation.
Wet ice/
iceclumping.
Low water pressure. Check water pressure.
Filter blocked. Replace filter (refer to pages 27 – 28).
Long freezer door openings.
High ambient temperature.
Ice bin left out of freezer
compartment for a length
of time.
Ice will stick together over time.
Gently tap ice with scoop to unstick or,
if large clumps occur, empty ice bin and
make new ice.