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Problem Possible Cause Probable Correction
Water is leaking
from the unit.
A few water drops fall to
the floor when you open the
door to take out ice from
ice storage bin.
Normal condensation on the door or
some water together with ice. Take
care when you take out ice.
Water supply connection
leaking.
Tighten fitting. See “Connecting the
Water Line”.
Nut of water drain hole
leaking.
Tighten the nut.
Drain hose connection
leaking.
Tighten fitting. See “Connecting the
Drain”.
Cubes are partially
formed or are
white at the
bottom.
Not enough water in the
water sump.
Check if the water supply pressure is
below 20 psig.
Check water supply; filter may be
restricted.
Check for a water leak at the water sump.
Check if water inlet valve is restricted.
The ice cubes are
incomplete when
being dumped.
The sprinkler is blocked. Clean it; see “Interior Cleaning”.
Noise during
operation
The feet are not leveled and
locked.
Level and lock the feet. See “Leveling
the Ice Maker”.
Certain sounds are normal. See “Normal Sounds”.
The ice maker
stops suddenly
while making ice.
The electricity is off. Reconnect the power supply line.
The room temperature is
out of the stated range.
Cut off the electricity; let the ice maker
stop working till the temperature
returns within the stated range.
The ventilation louvers are
covered.
Remove the obstruction.
The body of the
ice maker is
electrified.
The grounding line isn’t in
the socket.
Use a socket meeting the required
electrical standard.
Scale occurs
frequently inside
the machine.
The hardness of the water is
too high.
Use a water-softening device installed
in front of the water inlet valve.
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