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BEFORE YOU CALL
Visitourwebsiteat
www.frigidaire.com.
1-800-944-9044 (UnitedStates)
1-800-265-8352 (Canada)
PROBLEM CAUSE CORRECTION
AUTOMATIC ICE MAKER
Ice maker is not mak-
ing any ice.
Ice maker wire signal arm is in •
the “up” or OFF position.
Ice maker power switch is Off.•
Ice maker has small cube •
caught in mechanism.
Saddle valve on cold water •
pipe is clogged or restricted by
foreign material.
Move wire signal arm to the “down” or • ON position. (side
mounted)
Turn power switch to On (“• I”) position. (rear mounted)
Remove small cube from ice maker. The ice and water •
ltercartridgemaybeclogged.Replaceltercartridge.
Turn off household water line valve. Remove valve. En-•
sure that valve is not a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Ice maker is not mak-
ing enough ice.
Ice maker is producing less ice •
than you expect.
Check to see if water dispenser •
is dispensing slower than normal.
Side mounted ice maker should produce 4 to 4.5 pounds •
(approximately 4 quarts) of ice every 24 hours. A rear
mounted ice maker should produce 3 to 4 pounds (ap-
proximately 3½ quarts) of ice every 24 hours. Quick
Ice option should produce up to 50% more ice every 24
hours.
Ifitis,replacetheiceandwaterltercartridge.•
Ice maker will not stop
making ice.
Ice maker wire signal arm is •
being held down by some item
in the freezer.
Move item and release wire signal arm. Remove any ice •
cubes that are frozen together over the wire signal arm.
Ice cubes are freezing
together.
Ice cubes are not being used •
frequently enough.
Ice cubes are hollow (partially •
frozen cubes with water inside).
Freezer control is set too warm.•
Remove ice container and discard ice from container. Ice •
maker will produce fresh supply.
Theiceandwaterltercartridgemaybeclogged.Re-•
placeltercartridge.
Set freezer control to colder setting. Allow 24 hours for •
temperature to stabilize.
ICE DISPENSER
Dispenser will not dis-
pense ice.
Ice storage container is empty.•
Freezer temperature is set too •
warm.
Household water line valve is •
not open.
Ice dispensing arm has been held •
in for more than 4-5 minutes.
Whentherstsupplyoficeisdroppedintothecontainer,•
the dispenser should operate.
Turn freezer control to a higher setting so that ice cubes •
willbemade.Whenrstsupplyoficeismade,dispenser
should operate.
Openhouseholdwaterlinevalve.Allowsufcienttime•
for the ice to be made. When ice is made, the dispenser
should operate.
Motor is overloaded. Motor over load protector will reset •
in approximately 3 minutes. Ice can then be dispensed.
Ice dispenser is
jammed.
Ice has melted and frozen •
around auger due to infrequent
use,temperatureuctuations,
and/or power outages.
Ice cubes are jammed between •
ice maker and back of ice
container.
Remove ice container, thaw, and empty the contents. •
Clean container, wipe dry, and replace in proper position.
When new ice is made, dispenser should operate.
Remove ice cubes that are jamming the dispenser.•
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close. Door was closed too hard, caus-•
ing other door to open slightly.
Refrigerator is not level. It •
rocksontheoorwhenmoved
slightly.
Refrigerator is touching a wall •
or cabinet.
Close both doors gently.•
Ensureoorislevelandsolid,andcanadequatelysup-•
port the refrigerator. Contact a carpenter to correct a
saggingorslopingoor.
Ensureoorislevelandsolid,andcanadequatelysup-•
port the refrigerator. Contact a carpenter to correct a
saggingorslopingoor.
Drawers are difcult to
move.
Food is touching shelf on top of •
drawer.
Track that drawers slide on is •
dirty.
Remove top layer of items in drawer.•
Ensure drawer is properly installed on track.•
Clean drawer, rollers, and track. See • Care & Cleaning.