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Before You Call
Solutions to Common Problems
Questions or for Service Call:
1-888-312-2117
Troubleshooting guide
Before you call a repair person for your microwave, check
the list below for possible easy solutions to some common
problems.
Neither the microwave’s display or oven operates -
• Properly insert the plug into a grounded power outlet.
• If the outlet is controlled by a wall switch, make sure the
wall switch is turned on.
• Remove the plug from the outlet, wait 10 seconds, then
plug the microwave in again.
• Reset the household circuit breaker or replace any blown
fuses.
• Plug a different appliance into the power outlet. If the
other appliance will not operate, have a qualified
electrician repair the outlet.
• Plug the microwave into a different power outlet.
The oven display works, but the oven will not operate -
• Make sure the oven door is closed securely and
completely.
• Check to see if packing material or other materials are
stuck to the door seal.
• Check for damage to the oven door.
• Press the STOP/cancel pad twice and attempt to re-
enter cooking instructions.
• Plug a different appliance into the power outlet. If the
other appliance will not operate, have a qualified
electrician repair the outlet.
• Plug the microwave into a different power outlet.
The power goes off before the cook time has elapsed -
• If there has been a power interruption, remove the plug
from the outlet; wait 10 seconds, then plug the
microwave in again. If there was a power outage, the
time indicator in the display will show 00:00.
• Reset the clock and any cooking instructions.
• Reset the household circuit breaker or replace any blown
fuses.
• Press the STOP/cancel pad twice and attempt to re-
enter cooking instructions.
• Plug a different appliance into the power outlet. If the
other appliance will not operate, have a qualified
electrician repair the outlet.
• Plug the microwave into a different power outlet.
Food is cooking too slowy -
• Make sure the oven is on a seperate 20 amp circuit line.
Operating another appliance on the same circuit can
cause a voltage drop. If necessary, move the microwave
to its own circuit.
You see sparks or arcing -
• Remove any metallic utensils, cookware or metal ties
from the oven cavity. If using aluminum foil, use only
narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or sticks -
• Clean the turntable, roller ring and oven cavity bottom.
• Make sure the turntable and roller ring are positioned
correctly.
Using your microwave causes TV or radio interference -
• This is similar to the interference caused by other small
appliances, such as hair dryers. Move your microwave
further away from other appliances, like your TV or radio.
Please note : If the oven is set to cook for more than 25
minutes at 100% power level, it will automatically adjust
itself to a 70% power level after 25 minutes to avoid
overcooking.
If you have a problem you cannot solve, please do not
hesitate to call our service line: