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Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not
the result of defective workmanship or materials in this appliance.
POSSIBLE CAUSE/SOLUTION
Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control knob to
desired flame size.
Be sure gas supply valve is open.
Burner ports are clogged. Clean burners. See "To Clean the Burner Grates,
Contoured Burner Pans, Burner Cap, and Burner Base" section under General
Cleaning. With the burner off, clean ports with a small-gauge wire or needle.
Power cord is disconnected from outlet (Electric Ignition Models only). Be sure cord
is securely plugged into the outlet.
Electrical power outage (electric ignition models only). Burners can be lit manually.
See Setting Surface Controls in this Owner's Guide.
Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to
operate until flame is full. Dry the burners thoroughly following instructions in the
General Cleaning section.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure
cooktop surface and bottom of utensils are clean before use. Small scratches do
not affect cooking and will become less visible with use.
Cleaning materials not recommended for glass ceramic cooktop have been used.
See “To Clean the Cooktop Glass” section under General Cleaning.
Cookware with rough bottom has been used. Use flat-bottomed, smooth utensils.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Use mildly abrasive cleanser to remove marks.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See
“To Clean the Cooktop Glass” section under General Cleaning.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Use recommended cleaners and cleaning method. See “To Clean the Cooktop
Glass” section under General Cleaning.
Mineral deposits from water and food. Wet surface with water and sprinkle on a
cooktop cleaning cream. Scrub with a clean damp paper towel until the stain
disappears. Wipe remaining paste away, then apply a small amount of cooktop
cleaning cream and polish with a clean paper towel. Use cookware with clean,
dry bottom. See “To Clean the Cooktop Glass” section under General Cleaning.
OCCURRENCE
Surface burners do not light.
Surface burner flame burns half way
around.
Surface burner flame is orange.
Scratches or abrasions on ceramic glass
cooktop surface.
Metalmarks on ceramic glass cooktop
surface.
Brown streaks and specks on ceramic
glass cooktop surface.
Areas of discoloration on ceramic glass
cooktop surface.