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OCCURRENCE
Entire cooktop does not operate.
Surface element does not heat.
Surface element too hot or not hot
enough.
Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not
the result of defective workmanship or materials in this appliance.
POSSIBLE CAUSE/SOLUTION
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse.
If the problem is a circuit overload, have this situation corrected by a qualified electrician.
Service wiring not complete. Contact installation agent or dealer.
Power outage. Check house lights to be sure. Call local electric company.
No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit
overload, or improper connection of the armored cable supplied with the appliance, have
this situation corrected by a qualified electrician.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
Lightweight or warped pans being used. Use only flat, evenly balanced, medium or
heavyweight cookware.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source.
General Cleaning (Continued)
To Remove and Replace Surface Elements and Drip Bowls
Before cleaning the cooktop, be sure the controls are turned to OFF and the
cooktop is COOL.
To Remove
1. Lift up edge of surface element across from terminal end just enough to clear the edge of the drip
bowl.
2. Gently slide the surface element out of the terminal plug.
3. Lift the drip bowl up and out.
To Replace
1. Line up the opening of the drip bowl with the terminal plug.
2. Hold the surface element as level as possible and slide the terminal end through the opening and
into the terminal plug.
3. Be sure the surface element is level to reduce the hazard of pans sliding off the element.
To Raise the Top for Cleaning
1. Grasp the sides and lift from the front. Some models may have a lift-up rod to support the top in its raised position. Lift the top only high
enough to allow the support rod to fit into place, then gently lower the cooktop onto the raised rod.
2. Clean underneath using a clean cloth and hot, soapy water.
3. Gently lower the cooktop into the frame. If your model has a support rod, lower the support rod, then gently lower the cooktop into the
frame.
When lowering the lift-up cooktop, grasp the sides with fingertips only. Be careful not to pinch fingers. DO NOT drop or
bend the cooktop when raising or lowering. This could damage the surface.
Be careful not
to bend terminal ends when
replacing elements after
cleaning.