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15
OCCURRENCE
Surface burners do not light.
Surface burner flame burns half way
around.
Surface burner flame is orange.
Scratches or abrasion on cooktop
surface.
Metalmarks.
Brown streaks or specks.
Areas of discoloration with metallic
sheen.
POSSIBLE CAUSE/SOLUTION
Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control to desired
flame size.
Be sure gas supply valve is open.
Gas-air mixture needs a straight line to travel. Be sure burner is properly seated in its
support (models with open burners only).
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or
needle to clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is
plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See
Setting Surface Controls in this Owner's Guide.
Burner ports or slots are clogged. With the burner off, clean ports with a small-
gauge wire or needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly following instructions under General
Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Coarse particles such as salt or sand between cooktop and utensil can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do no affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
See "To Clean the Ceramic-glass Cooktop" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, flt-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on cooktop surface. Use ceramic-glass cooktop cleaning cream to remove the marks.
See "To Clean the Ceramic-glass Cooktop" section under General Cleaning.
Boilover are cooked onto surface. Use razor blade scraper to remove soil. See "To
Clean the Ceramic-glass Cooktop" section under General Cleaning.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop
cleaning cream. Use cookware with clean, dry bottoms.
Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not
the result of defective workmanship or materials in this appliance.