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BEFORE YOU CALL (Solutions to Common Problems)
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Surface burners do
not light.
Surface Control knob has not been completely turned to LITE. Push in and turn the Surface
Control knob to LITE until burner ignites and then turn control to desired ame size.
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or needle to
clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged
securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See Setting
Surface Controls in this Owner’s Guide.
Surface burner
around.
Burner ports or slots are clogged. With the burner off, clean ports with a small-gauge wire
or needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the ame and allow burner to operate until ame
is full. Dry the burners thoroughly following instructions under General Cleaning.
is orange.
Dust particles in main line. Allow the burner to operate a few minutes until ame turns
blue.
In coastal areas, a slightly orange ame is unavoidable due to salt air.
Scratches or
abrasion on cooktop
surface.
Coarse particles such as salt or sand between cooktop and utensil can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do no
affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See “To
Clean the Ceramic-glass Cooktop” section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, t-bottomed cookware.
Metalmarks. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use ceramic-glass cooktop cleaning cream to remove the marks. See “To Clean the
Ceramic-glass Cooktop” section under General Cleaning.
Brown streaks or
specks.
Boilover are cooked onto surface. Use razor blade scraper to remove soil. See “To Clean the
Ceramic-glass Cooktop” section under General Cleaning.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning cream.
Use cookware with clean, dry bottoms.
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.