14
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Entire cooktop does
not operate.
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. If
Service wiring not complete. Contact installation agent or dealer.
Power outage. Check house lights to be sure. Call local electric company.
Surface element
does not heat.
No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit
overload, or improper connection of the armored cable supplied with the appliance, have this
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element
too hot or not hot
enough.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
heavyweight cookware.
bottom heat better than warped pans. Cookware material affects heating. Heavy and medium
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Food not heating
evenly.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Scratches or
abrasions on
ceramic glass
cooktop surface.
Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop
surface and bottom of utensils are clean before use. Small scratches do not affect cooking
and will become less visible with use.
Cleaning materials not recommended for glass ceramic cooktop have been used. See
Ceramic-GlassCooktop
Selecting Surface Cooking Utensils
Metal marks on
ceramic glass
cooktop surface.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a mildly abrasive cleanser to remove marks.
BEFORE YOU CALL (Solutions to Common Problems)