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Before You Call
Solutions to Common Problems
Troubleshooting guide
If you have a problem you cannot solve, please do not hesi-
tate to call our service line:
Before you call a repair person for your microwave, check
the list below for possible easy solutions to some common
problems.
Food is cooking too slowly -
Make sure the oven is on a separate 20 amp circuit line.
Operating another appliance on the same circuit can
cause a voltage drop. If necessary, move the
microwave to its own circuit.
The power goes off before the cook time has elapsed -
If there has been a power interruption, remove the plug
from the outlet; wait 10 seconds, then plug the
microwave in again. If there was a power outage, the
time indicator in the display will show 00:00.
Reset the clock and any cooking instructions
Reset the household circuit breaker or replace any
blown fuses.
Press the STOP pad twice and attempt to re-enter
cooking instructions.
Plug a different appliance into the power outlet. If the
other appliance will not operate, have a qualified
electrician repair the outlet.
Plug the microwave into a different power outlet.
You see sparks or arcing -
Remove any metallic utensils, cookware or metal ties
from the oven cavity. If using aluminum foil, use only
narrow strips and allow at least one inch between the
foil and the interior oven walls.
Using your microwave causes TV or radio interference -
This is similar to the interference caused by other small
appliances, such as hair dryers. Move your microwave
further away from other appliances, like your TV or
Please note: If the oven is set to cook for more than 30
minutes at 100% power level, it will automatically
adjust itself to a 80% power level after 30 minutes to
avoid overcooking
The turntable makes noises or sticks -
Clean the turntable, roller ring and oven cavity bottom.
Make sure the turntable and roller ring are positioned
correctly.
The oven display works, but the oven will not operate -
Make sure the oven door is closed securely and
completely.
Check to see if packing material or other materials are
suck to the door seal.
Check for damage to the oven door.
Press the STOP pad twice and attempt to re-enter
cooking instructions.
Plug a different appliance into the power outlet. If the
other appliance will not operate, have a qualified
electrician repair the outlet.
Plug the microwave into a different power outlet.
Neither the microwave’s display or oven operates -
Properly insert the plug into a grounded power outlet.
If the outlet is controlled by a wall switch, make sure the
wall switch is turned on.
Remove the plug from the outlet, wait 10 seconds, then
plug the microwave in again.
Reset the household circuit breaker or replace any
blown fuses.
Plug a different appliance into the power outlet. If the
other appliance will not operate, have a qualified
electrician repair the outlet.
Plug the microwave into a different power outlet.
Questions or for Service Call:
1-866-312-2117