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Before You Call (continued)
PROBLEM CAUSE CORRECTION
WATER DISPENSER
Dispenser will not
dispense water.
•
Household water line valve is
not open.
•
Freezer door is not closed.
•
Ice & water filter cartridge is
clogged.
•
Open household water line valve. See PROBLEM
section ICE MAKER IS NOT MAKING ANY ICE.
•
Ensure that freezer door is closed.
•
Replace filter cartridge.
Water has an odd taste
and/or odor.
•
Water has been in the tank for
a period of time.
•
Unit not properly connected to
cold water line.
•
Tubing used in the household
water supply and installation
may affect water taste and
odor.
•
Water has a high mineral
content.
•
Draw and discard 10 – 12 glasses of water to freshen
the supply and completely rinse out the tank.
•
Connect unit to cold water line that supplies water to
the kitchen faucet.
•
For best results, use copper tubing for water
connections.
•
Contact water treatment plant for help.
Water pressure is
extremely low.
•
Cut-off and cut-on pressures
are too low (well systems
only).
•
Reverse osmosis system is in
regenerative phase.
•
Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
•
It is normal for a reverse osmosis system to be below
20 psi during the regenerative phase.
ODORS IN REFRIGERATOR
Interior is dirty.
•
Interior needs to be cleaned.
•
Food with strong odors is in
refrigerator.
•
See Care & Cleaning Chart in Care and Cleaning
section.
•
Cover food tightly.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
•
Door was closed too hard,
causing other door to open
slightly.
•
Refrigerator is not level. It
rocks on the floor when moved
slightly.
•
Refrigerator is touching a wall
or cabinet.
•
Close both doors gently.
•
Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct
a sagging or sloping floor.
•
Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct
a sagging or sloping floor.
Drawers are difficult to
move.
•
Food is touching shelf on top
of drawer.
•
Track that drawers slide on is
dirty.
•
Keep less food in drawer.
•
Clean drawer, rollers, and track. See Care & Cleaning
Chart in Care and Cleaning section.
LIGHT BULB IS NOT ON
Light bulb is not on.
•
Light bulb is burned out.
•
Light switch is stuck.
•
No electric current is reaching
refrigerator.
•
See Replacing Light Bulbs in Care and Cleaning
section.
•
Light switch is located on side of refrigerator and
freezer liners.
•
See PROBLEM section RUNNING OF
REFRIGERATOR.