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Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Safety Instructions Operating InstructionsSafety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
Problem Possible Causes What To Do
Surface units will not
Improper cookware • Use pans which are flat and match the diameter of
maintain a rolling boil
being used. the surface unit selected.
or cooking is not
fast enough
Surface units do
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
not work properly
blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Tiny scratches (may
Incorrect cleaning • Use recommended cleaning procedures.
appear as cracks)
methods being used.
or abrasions on radiant
Cookware with rough bottoms • Be sure cookware bottoms and cookware are clean
cooktop glass surface
being used or coarse particles before use. Use cookware with smooth bottoms. Tiny
(salt or sand) were between scratches are not removable but will become less
the cookware and the surface visible in time as a result of cleaning.
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Improper cookware • Marks from aluminum and copper pans as well as
on the cooktop
being used. mineral deposits from water or food can be removed
with the cleaning cream.
Hot surface on a model • This is normal. The surface may appear discolored
with a white glass cooktop. when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted
Hot cooktop came into • See the
Special Care
information in the
Cleaning the
to the surface
contact with plastic placed
glass cooktop
section.
on the hot cooktop.
Pitting of the cooktop
Hot sugar mixture spilled • Call a qualified technician for replacement.
on the cooktop.
Frequent cycling
Improper cookware • Use only flat cookware to minimize cycling.
off and on of
being used.
surface units
Oven light does
Light bulb is loose or defective. • Tighten or replace the bulb.
not work
Switch operating • Call for service.
light is broken.
Oven will not work
Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet. grounded outlet.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit
breaker tripped.
Oven controls improperly set. • See the
Using the oven
section.
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