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Before You Call For Service…
Radiant Cooktop
Save time
and money!
Review the
troubleshooting tips
on the following
pages first and you
may not need to call
for service.
PROBLEM POSSIBLE CAUSE
SURFACE UNITS •You must use pans which are absolutely flat. If light can be seen
WILL NOT MAINTAIN between the pan bottom and a straight edge, the surface units will
A ROLLING BOIL OR not transfer heat properly.
COOKING IS SLOW
•Pan bottoms should closely match the diameter of the surface unit
selected.
COOKTOP FEELS •The glass cooktop surfaces may seem hotter than you are used to.
HOT This is normal. Use pans which are absolutely flat.
SURFACE UNITS •Difficulty may be in the main distribution panel of your house, caused
DO NOT WORK by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
PROPERLY main fuse or the main circuit breaker, depending on the nature of the
power supply. If a circuit breaker is involved, reset it. If the control box
uses fuses, the cooktop fuse (a cartridge-type) should be changed, BUT
ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL CIRCUITS.
If after performing one of these procedures, the fuse blows or circuit
breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
•Cooktop surface unit controls are not properly set, or the wrong
control knob is set for the surface unit you are using.
TINY SCRATCHES •Incorrect cleaning methods have been used, cookware with rough
OR METAL MARKS bottoms have been used, or coarse particles (salt or sand) were
(may appear as cracks) between the cookware and the surface of the cooktop. Use
OR ABRASIONS ON recommended cleaning procedures, be sure cookware bottoms and
RADIANT COOKTOP cookware are clean before use, and use cookware with smooth bottoms.
GLASS SURFACE Tiny scratches are not removable but will become less visible in time
as a result of cleaning.
AREAS OF •Marks from aluminum and copper pans as well as mineral deposits
DISCOLORATION from water or food can be removed with the cleaning cream.
OR DARK STREAKS
•Hot surface on a model with a white glass cooktop. This is normal.
ON THE COOKTOP
The surface may appear discolored when it is hot. This is temporary
and will disappear as the glass cools.
HOT SUGAR •See the Glass Cooktop Cleaning section.
MIXTURES OR
PLASTIC MELTED
TO THE SURFACE
FREQUENT •Improper cookware used. Use only flat cookware to minimize cycling.
CYCLING OFF
AND ON OF
SURFACE UNITS
CONTROL KNOB •When the knob is at the OFF position, it must be pushed in before it
WILL NOT TURN can be turned. When the knob is at any other position, it can be turned
without being pushed in.