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Problem Possible Causes What To Do
Ice cubes have Ice storage bin needs cleaning. •Empty and wash bin. Discard old cubes.
odor/taste
Food transmitting odor/taste •Wrap foods well.
to ice cubes.
Interior of refrigerator •See Care and cleaning.
needs cleaning.
Small or hollow cubes Water filter clogged. •Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing Door left open. •Check to see if package is holding door open.
Temperature control not set •See About the controls.
cold enough.
Orange glow in Defrost heater is on. •This is normal.
the freezer
Cube dispenser does not Icemaker turned off or •Turn on icemaker or water supply.
work (on some models) water supply turned off.
Ice cubes are frozen to •Remove cubes.
icemaker feeler arm.
An item is blocking or has fallen •Remove any item that might be blocking, or has fallen
into the ice chute inside the top into, the chute.
door bin of the freezer.
Irregular ice clumps in •Break up with fingertip pressure and discard
storage container. remaining clumps.
•Freezer may be too warm. Adjust the freezer control
to a colder setting, one position at a time, until clumps
do not form.
Dispenser is LOCKED. •Press and hold the LOCK CONTROL pad for 3 seconds.
Water has poor taste/odor Water dispenser has not been •Dispense water until all water in system is replenished.
(on some models) used for a long time.
Water in first glass is Normal when refrigerator •Wait 24 hours for the refrigerator to completely
warm (on some models) is first installed. cool down.
Water dispenser has not been •Dispense water until all water in system is replenished.
used for a long time.
Water system has been drained. •Allow several hours for replenished supply to chill.
Water dispenser does Water supply line turned •See Installing the water line.
not work (on some models) off or not connected.
Water filter clogged. •Replace filter cartridge or remove filter and install plug.
Air may be trapped in the •Press the dispenser arm for at least two minutes.
water system.
Dispenser is LOCKED. •Press and hold the LOCK CONTROL pad for 3 seconds.
Water spurting from Newly-installed filter cartridge. •Run water from the dispenser for 3 minutes (about
dispenser (on some models)
one and a half gallons).
Water is not dispensed Water in reservoir is •Call for service.
(on some models) but frozen.
icemaker is working
Refrigerator control setting •Set to a warmer setting.
is too cold.
Before you call for service…
Consumer Support
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