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Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Refrigerator does not
Refrigerator in defrost cycle. •Wait about 30 minutes for defrost cycle to end.
operate
Either or both controls set to
OFF
. •Set the controls to a temperature setting.
Refrigerator is unplugged. •Push the plug completely into the outlet.
The fuse is blown/circuit •Replace fuse or reset the breaker.
breaker is tripped.
The refrigerator is in •Unplug the refrigerator and plug it back in.
showroom mode.
Vibration or rattling
Rollers need adjusting. •See
Rollers.
(slight vibration
is normal)
Motor operates for long
Normal when refrigerator •Wait 24 hours for the refrigerator to completely
periods or cycles on and
is first plugged in. cool down.
off frequently. (Modern
Often occurs when large •This is normal.
refrigerators with more
amounts of food are
storage space and
placed in refrigerator.
a larger freezer require
Door left open. •Check to see if package is holding door open.
more operating time.
Hot weather or frequent • This is normal.
They start and stop
door openings.
often to maintain even
Temperature controls set • See
About the controls.
temperatures.)
at the coldest setting.
Refrigerator or freezer
Temperature control not set •See
About the controls.
compartment too warm
cold enough.
Warm weather or frequent •Set the temperature control one step colder.
door openings. See
About the controls.
Door left open. •Check to see if package is holding door open.
Frost or ice crystals
Door left open. •Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Divider between
Automatic energy saver •This helps prevent condensation on the outside.
refrigerator and freezer
system circulates warm
compartments
liquid around front edge
feels warm
of freezer compartment.
Automatic icemaker
Icemaker power switch • Set the power switch to the on position.
does not work
is in the off position.
Water supply turned off or •See
Installing the water line.
not connected.
Freezer compartment •Wait 24 hours for the refrigerator to completely
too warm. cool down.
Piled up cubes in the storage •Level cubes by hand.
bin cause the icemaker
to shut off.
Ice cubes stuck in icemaker. •Turn off the icemaker, remove cubes and turn the
(Green power light on icemaker back on.
icemaker blinking).
36
Consumer Support Troubleshooting Tips
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