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Before you call for service… ge.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface elements will not Improper cookware • Use pans which are flat and match the diameter
maintain a rolling boil being used. of the surface element selected.
or cooking is slow
Surface elements do A fuse in your home may be • Replace the fuse or reset the circuit breaker.
not work blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. element you are using.
• Check to be sure that the Control Lock Selector is
turned to UNLOCK.
Cooktop making an Cooktop is locked. • Check to be sure the Control Lock Selector is turned
audible sound to UNLOCK.
Tiny scratches or metal Incorrect cleaning • Use recommended cleaning procedures.
marks or abrasions on methods being used.
Cookware with rough • Be sure cookware bottoms and cookware are clean
radiant cooktop glass
bottoms being used or before use. Use cookware with smooth bottoms.
surface
coarse particles (salt Tiny scratches are not removable but will become
or sand) were between less visible in time as a result of cleaning.
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Areas of discoloration Improper cookware • Marks from aluminum and copper pans as well as
or dark streaks on the being used. mineral deposits from water or food can be removed
cooktop with the cleaning cream.
Hot surface on a model • This is normal. The surface may appear discolored
with a light colored cooktop. when it is hot. This is temporary and will disappear
as the glass cools.
Food spillovers not cleaned • See the Cleaning the glass cooktop section.
before next use.
Incorrect cleaning methods • Use recommended cleaning procedures.
being used.
Plastic melted to Hot cooktop came into • See the Glass surface—potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling off and Improper cookware • Use only flat cookware to minimize cycling.
on of surface elements being used. See the Surface elements cycle on and off section.
Control knob will Cooktop controls • When the knob is in the OFF position, it must be
not turn improperly set. pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips
Consumer Support