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Safety Instructions Operating InstructionsSafety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support
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Before you call for service… GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units will not Improper cookware • Use pans which are flat and match the diameter
maintain a rolling boil being used. of the surface unit selected.
or cooking is not
fast enough
Surface units do A fuse in your home may be • Replace the fuse or reset the circuit breaker.
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop methods being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light colored when it is hot. This is temporary and will disappear
glass cooktop. as the glass cools.
Plastic melted Hot cooktop came into • See the Glass surface—potential for permanent damage
to the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.
off and on of being used.
surface units
The display goes Power surge. • Disconnect power at the fuse box or circuit breaker
blank or indicator for at least 10 seconds. Turn power on and power
lights come on when up your range. If the indicator lights are still on,
range is not in use call for service.
Clock and timer do Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
not work inserted in the electrical outlet. grounded outlet.
A fuse in your home may • Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the clock and timer section.