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Problem Possible Causes What To Do
Control panel lights Time too long between • Each pad must be touched within 30 seconds of the others.
go off when you’re touching of selected pads To relight, touch any pad again or open the door and
setting controls unlock (top control).
Water standing in Air gap is clogged • Clean the air gap. See the Care and cleaning section.
the bottom of the tub
Water won’t pump Drain is clogged • If you have an air gap, clean it. See the Care and cleaning section.
out of the tub
• If the dishwasher drains into a disposer, run disposer clear.
• Check to see if your kitchen sink is draining well. If not, you
may need a plumber.
Steam This is normal • Warm, moist air comes through the vent during drying and when
water is being pumped out. This is necessary for drying.
Sanitized light does The door was opened and the • Do not interrupt the cycle by opening the door during the wash cycle.
not illuminate at the cycle was interrupted during
end of the cycle final rinse
The incoming water • Raise the water heater temperature to between 120°F and 150°F.
temperature was too low
Noise Normal operating sounds: • These are all normal. No action is required.
Detergent cup opening
Water entering dishwasher
The motor stops and starts at
various times during the cycle
Spray arms start and stop at
various times
Drain pump sounds during
pump out
Drain pump starts and stops
several times during each drain
Rattling dishes when the spray • Make sure dishes are properly loaded. See the Loading the
arm rotates dishwasher racks section.
Rattling silverware against door • Tall utensils may be placed in the upper rack to avoid bumping against
during wash inner door during wash cycle.
A white film on This problem caused by • To remove the white film, run your dishes through a dishwasher cycle with
glassware, dishware phosphate-free dishwasher citric acid. Use a WD35X151 citric acid kit found online.
and the interior detergent Pour the citric acid in the detergent cup and close the cover. Place the filmed
but otherwise clean glassware and dishware in the dishwasher. Leave
silverware and other metal items out of the dishwasher. Turn the dishwasher
on and let it run through a complete cycle without detergent. The glassware,
dishware, and dishwasher should come out film free. Alternatively,
a vinegar rinse may be used. Pour 1 cup of vinegar into dishwasher just after
the detergent cup opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed
The use of a rinse agent such as Cascade
®
Rinse Aid™ may help minimize
a repeat build up of film. Also, the use of a highly rated detergent such as
Cascade Complete
®
All-in-1 ActionPacs™ will help prevent film build-up.
Before you call for service…
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